FAQs

  1. How do I contact your customer service?

Our customer service team is ready to serve you from 6:00 AM to 5:00 PM from Monday to Friday.

  1. I am not satisfied with my order. Do you offer refunds?

If you are not happy with your order, you may contact customer service at service@romanticslover.com. Conditions may apply: Read more about Return& Refund Policy.Once approved, refunds can take 1-2 business days on our end. It may take 7–10 business days for the payment to reflect on your card.

  1. How long is the shipment?

The time frame of an order delivery is divided into two parts:
Processing time: 3–7 Working Days
Shipping time: 5~15 Working Days
Shipping methods:air transport

Standard Shipping:
Order Price: < $59, shipping Fee: $6.99, shipping time: 7–15 working days
Order Price over $59, Free shipping, shipping time: 7–15 working days
Expedited Shipping: $14.99 for each order, shipping time: 5–10 working days

Note:

The shipping time will be affected by public holidays, destination countries (especially shipping addresses outside the NA or EU), bad weather, and international couriers.

  1. Where is my order?

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your account email and order number in order to monitor the order status. After we send out the package, you can get a tracking number, and you can check the tracking information on this site: CLICK HERE.

  1. Tips for shipping:

1) To ensure successful delivery, we suggest you leave your correct email box and mobile number during the checkout process.

2) Unsuccessful delivery caused by a blank mobile column cannot be compensated.

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough to even include an apartment or unit number. Nondelivery or extra shipping fees due to personal reasons will not be accepted by Romanticslover.

4) Your order can be tracked in detail only when it arrives at your country's facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.

  1. Are you a scam company?

No, we aren't. We sincerely apologize if you think we are a phony business, and we're so sorry. Scams are an extremely shameful thing for us because we believe "every penny counts" and have always taken our obligations very seriously.We will unquestionably make every effort to improve. Please rest assured that we will treat every customer sincerely and handle every order seriously. Your order will usually be shipped in another 5-7 business days. When it ships out,the tracking number will be sent to you. We feel so sorry about some delays, and we sincerely ask for your understanding. We have taken active measures to avoid similar situations from happening so that you can shop safely and securely on the website.

  1. How can I modify my order?

Of course you can, but You will have 12 hours after placing an order to modify your order. Please contact our customer service within 12 hours of placing your order to request a change in product size/color or a change in artwork/text and provide an order number with the details. We'll do everything we can to accommodate your request. But please bear in mind that we cannot change an order once it has entered into production. After this timeframe, the order is locked for processing, and no information, including product or shipping address details, can be modified/cancelled.  You know what you bought is a customized product. It is unique and only belongs to you. Once produced, it cannot be resold. Thanks so much for your understanding.

  1. How can I change my shipping address?

If the shipping address on your order is incorrect, please get in touch with our support team as soon as possible so that we can make our best effort to request a shipping address change with our fulfillment center. Please request the option "Modify my order detail" via Contact Us. Please keep in mind, you can change the shipping address within 12 hours of placing the order.

  1. When will I get the tracking number?

The tracking number should be sent to you via email as soon as the order is ready to ship. If you don't see new updates in the tracking for a while (14 days), please feel free to log a ticket via email at service@romanticslover.com. We will look further into the issue and get back to you in a timely manner.

  1. Why doesn't the tracking status show no updates?

If the tracking information for your order hasn’t been updated in several days, here are some reasons why it may not be updated:
1) Holiday Rush
2) Delay on the part of the carrier
3) Weather Conditions
4) Packages are not scanned at intermediary stops
So it looks like nothing is happening. Other times, it's just the carrier running behind. It happens from time to time, so we sincerely hope for your understanding and patience. If the lack of updates drags on for more than 2 weeks, please feel free to log a ticket via Contact Us. We will look further into the issue and get back to you in a timely manner.

  1. I haven't received all of my items yet. Is there a problem?

Different lines of products may be fulfilled in different locations, so split packages are not unusual. The tracking links corresponding to each package should be sent to you as soon as the packages are shipped out, so no worries. However, if the emails indicate that all items have been delivered but certain items are missing, please feel free to email service@romanticslover.com. We will look further into the issue and get back to you in a timely manner.

  1. The tracking site says delivery, but I haven’t received my order yet.

Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day. Make sure you contact your local post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. You may also need to check with your neighbors and family members in case they have misplaced the package. If none of the above works and the order still doesn't show up after several days, please contact our support team for more assistance.

  1. How do I choose my clothing size?

T-shirt Size:

Crewneck Sweatshirt Size:

Hoodie Size:

  1. How do I choose my blanket size?

  1. How do I use my discount code?

In the event that the discount code hasn't already been applied automatically to your order, there should be a "Discount code" box showing up during check-out for you to manually type the code in.

  1. Why have I not received an order confirmation?

If an order was placed and processed successfully, you should have received an automated order confirmation via email. Please check your spam or junk mailbox again if you do not see any email in your inbox.

If you checked your spam or junk mailbox and still did not receive the confirmation email, we recommend you Contact Us so we may investigate this for you. 

  1. I tracked down my order, and the status says Return to Sender, What should I do?

Packages are usually returned to the sender when the address given is insufficient (wrong or doesn't have a secondary address such as an apartment number if the customer resides in an apartment building, etc.) or when the customer is absent during several delivery attempts. If it's due to the former, we regret to inform you that you will not be eligible for our after-sale policy. Please contact our support team if you wish for a paid reprint or a detailed analysis of the issue. If it's the latter, please kindly contact the local post office to see if the package is still stored there. If not, you may contact us here, and our agent will look into this for you.

  1. Where are your products from?

We would like to inform you that we have expanded our operations to serve customers beyond the United States. This expansion has necessitated sourcing products from various suppliers located in different regions. Despite this change, we want to assure you that our commitment to providing high-quality products remains unwavering.

Rest assured, the product you will receive is of the same brand as those made in the US and maintains the same exceptional quality that you have come to expect from us. Our dedication to ensuring your satisfaction remains our top priority.

  1. How do I prevent my shirt from shrinking and the design from cracking?

  • Detergent: Some detergents only work well in hot water, so make sure you pick detergents that are specifically designed for cold water and washing T-shirts. Remember to use the right amount of detergent, as too much will wear out your shirt before it's time.
  • Washing: Wash inside out with cold water with similar colors using a gentle/delicate cycle. Consider investing in a mesh laundry bag, just like you would protect delicate items in a mixed laundry load.
  • Ironing: Only if absolutely necessary. Iron inside-out on the lowest setting. Try to move the iron as quickly as possible and avoid running it over the graphic prints or areas that don’t have any wrinkles.
  • Drying: Remove the T-shirt when it is still damp to the touch and hang it dry in a well-ventilated area. Avoid any direct contact with sunlight. The UV rays that it gives off can fade the colors or crack the logo or design.
  • No-Nos: Avoid using bleach, and do not tumble dry or dry clean.

  1. My card was declined. What can I do?

You may try using a different browser, switching to Incognito mode, or switching to another device. If none of these work, our support team will be ready to assist you. Please contact us. It does also help if you can attach a captured photo of the screen when the issue occurs.